1. Introduction

At TA 360, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, mobile application, social media platforms, or purchase products from us.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information in accordance with its terms.

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Delivery Address
• Billing Address
• Date of Birth (where applicable)
• Gender (optional)

Payment Information

Depending on your payment method, we may collect:

• Transaction ID
• Payment Method
• Billing Information

Account Information

If you create an account, we may collect:

• Username
• Password (encrypted)
• Purchase History
• Wishlist
• Shopping Preferences

Device Information

When you access our website, we may automatically collect:

• IP Address
• Browser Type
• Device Type
• Operating System
• Language Preferences
• Time Zone
• Cookies and Similar Technologies

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Verify payments
• Provide customer support
• Process refunds and exchanges
• Send order confirmations
• Improve our website and services
• Detect fraud and unauthorized activity
• Comply with legal obligations
• Conduct internal analytics
• Respond to customer inquiries

With your consent, we may also send:

• Promotional offers
• Product launches
• Exclusive discounts
• Marketing communications

You may unsubscribe from marketing communications at any time.

4. Cookies and Tracking Technologies

TA 360 uses cookies and similar technologies to:

• Remember your preferences
• Maintain your shopping cart
• Improve website performance
• Analyze visitor behavior
• Enhance user experience
• Provide personalized recommendations

You may disable cookies through your browser settings, although doing so may affect certain website features.

5. Sharing of Information

TA 360 does not sell your personal information.

Your information may be shared only with trusted third parties where necessary, including:

• Delivery and courier partners
• Payment service providers
• Technology and cloud service providers
• Customer support platforms
• Marketing service providers (where applicable)
• Government authorities when legally required

All third parties are expected to maintain appropriate security measures and use your information only for the purposes for which it is shared.

6. Data Security

TA 360 takes appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures include:

• Secure servers
• Encrypted data transmission (SSL/TLS)
• Password protection
• Restricted employee access
• Regular system monitoring
• Security updates and vulnerability assessments

While we strive to protect your information, no online system can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders
• Provide customer support
• Process returns and warranty claims
• Meet legal, tax, and regulatory requirements
• Resolve disputes
• Prevent fraudulent activity

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your account details
• Delete your account (where legally permissible)
• Withdraw marketing consent
• Request a copy of your stored information
• Object to certain processing activities

TA 360 may require identity verification before processing such requests.

9. Children's Privacy

TA 360 does not knowingly collect personal information from individuals under the age of 18 without appropriate parental or legal guardian consent.

If we become aware that such information has been collected inadvertently, we will take reasonable steps to remove it.

10. Third-Party Services

Our website may contain links to third-party websites or services.

TA 360 is not responsible for the privacy practices, content, or security of these third-party platforms. We encourage users to review the privacy policies of any external websites they visit.

11. Marketing Communications

With your consent, TA 360 may send promotional emails, SMS messages, or other communications regarding:

• New product launches
• Promotions
• Sales campaigns
• Events
• News and updates

You may opt out of these communications at any time by following the unsubscribe instructions or contacting our Customer Service team.

12. Fraud Prevention

To help protect our customers and business, TA 360 may monitor transactions and account activity to identify suspected fraud, unauthorized access, or misuse of our services.

Where necessary, suspicious transactions may be reviewed, delayed, canceled, or reported to the relevant authorities in accordance with applicable law.

13. International Data Transfers

If your information is processed or stored outside Bangladesh by our trusted service providers, TA 360 will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.

14. Changes to This Privacy Policy

TA 360 reserves the right to amend or update this Privacy Policy at any time.

Any changes will become effective upon publication on our website. We encourage customers to review this policy periodically to stay informed about how we protect their information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Customer Service team through the official contact channels published by TA 360.

Please include your name, contact details, and a description of your enquiry so that we can respond efficiently.

Privacy Commitment

At TA 360, protecting your personal information is fundamental to the trust you place in us. We are committed to handling your data responsibly, maintaining appropriate security standards, and continuously improving our privacy practices to provide a safe, secure, and transparent shopping experience for every customer.